POLICIES FOR SHIPPING | RETURNS | EXCHANGES ETC
- Return Policy
We will gladly accept any unused merchandise for a return or exchange.
To begin your return or exchange, email us: Contact US
RETURN & EXCHANGE POLICY
LU JACKS must first be informed of any returns or exchanges via email or phone before shipping out your item to receive a return authorization number.
Merchandise must be returned within 14 days after the order's delivery.
Merchandise must be unused and in perfect condition to qualify for return or exchange
Merchandise must be accompanied by the invoice and original packaging.
Any merchandise marked "Final Sale" cannot be exchanged or returned.
- Please note that a 20% restocking fee will be charged on merchandise returned for reason not caused by LU JACKS and not exchanged.
EXCHANGES AND PROCESSING
Exchanges will be processed within 1-3 business days after we've received the exchanged item.
Original shipping charges are non-refundable.
The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.
- Shipping Info We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6 - 10 business days from the date that it is placed.
Expedited Shipping there is an additional fee charged for the handles and your order will be received within 2 to 3 days from the ship date.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2 - 3 business days for us to process all orders. After this processing time your order is then shipped with our delay via the selected shipping method selected when you checked out and made your purchase.
Please note that this does not include holidays and weekends.
Shipment takes 2-10 business days to arrive. We offer free shipping for all orders $75.00 or more for all US shipments. Standard Shipping rates apply for all orders up to $75.00. There is a $32.75 fee per item for all international orders. All shipping fees are NON REFUNDABLE.
- Tracking Orders Once your order has been processed we will email you your tracking number along with the carrier that will be delivering your order. For our domestic USA orders we use USPS (United State Postal Service), UPS (United Parcel Service) and FedEx (Federal Express). For all our international orders we use DHL, FedEx and UPS which allow us to deliver anywhere in the world in 3 to 7 days.